although we try to keep a stock, most of our products are made to order, and production time may take up to five weeks.
Since we work with sublimatic transfer, graphics may slightly diverge from picture.
We of course try to create each garment as standard as possible, but since the whole process does not
happen with machinery, minor differences may apply.
if you are in a hurry, or have a deadline, we will try to accomodate your needs, but please let us know by mail. we usually reply within hours.
Returns/ cancel Policy
To qualify for a return, items must be returned within 20 days from the date you receive your order. Labels on items cannot be removed and must be original condition. Items cannot be refunded if labels were removed.
Maldire reserves the right to cancel an order throughout production, if the process has already started.
Orders may be cancelled only one week after being placed, but no further
Returned items must be in unworn condition. there is no refund or cancellation on custom orders.
Maldire may or may not reship the replacement items by courier,we reserves the right to decide regarding reshipping methods.
All returns must be sent back to agreed address and the customer is responsible for the return shipping cost.
PLEASE ALWAYS GET IN TOUCH BEFORE SENDING A PRODUCT BACK!
DO NOT DECLARE FULL VALUE ON ITEM UPON SENDING BACK OR MARK AS RETURN TO AVOID DUTY IMPORT FEE!! PARCELS WITH DUTY WONT BE COLLECTED!
In case of a refund, shipping costs will not be refunded. Customer is responsible for any tax and duty incurred for the return. Item must be returned to the address stated on your return form.
Maldire reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice.
Maldire reserves the right to refuse service
in case of rudeness or inappropriate behaviour.
If you would like to exchange an item, please contact us via mail.
We ship worldwide with Fedex. Usually reaches destination in 2-4 days. We kindly ask to provide a phone number in order to make it easier for the courier to reach customers.
IMPORT TAXES MAY OCCUR DEPENDING ON COUNTRY OF DESTINATION, AND FEDEX WILL COLLECT THEM UPON DELIVERY. SUCH TAXES ARE IN NO WAY RELATED TO MALDIRE OR AVOIDABLE.
If you have any specific deadline, do not hesitate to contact us. We enjoy challenges.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control or related to the shipping company. We will do our best to inform you of any unexpected delay.
We do not ship to Australia anymore, please refer to our retailer list
for additional information on how to purchase Maldire in AU.
Production times still apply!